Cancellation, Refund & Commission Policy

1. The Nature of Custom Bespoke Art

Every artwork commissioned from this atelier is custom-made to order, tailored to your individual photograph, dimensions, and specifications. Because each painting involves dozens of hours of dedicated manual labor, custom canvas stretchers, and specialized pigments, commissioned works cannot be resold to other patrons.

2. Advance Deposit & Cancellation

To confirm a commission slot and begin work, an advance deposit (typically 50%) is required:

• Cancellation within 48 hours of deposit: If you cancel before canvas preparation has commenced, a 100% full refund of your deposit will be issued.
• Cancellation after underpainting has commenced: Once physical canvas stretching and underpainting have begun, the 50% deposit is non-refundable, as it covers custom materials and reserved studio calendar time that could not be offered to waitlisted patrons.

3. Review & Approval Stage

Before applying the final protective varnish or shipping your artwork, you will receive high-resolution studio photographs of the painting. You are entitled to reasonable character adjustments (such as slight tonal warmth, eye highlights, or minor facial nuances) to ensure the portrait accurately reflects your loved ones.

If, after reasonable adjustments, you decide not to proceed with shipment, you are not obligated to pay the remaining 50% balance.

4. Transit Protection & Damage Guarantee

All shipments are fully insured during transit across India. In the rare event that an artwork arrives damaged due to courier mishandling:

1. Please notify the studio within 48 hours of delivery and provide photographs of the external packaging and canvas damage.
2. We will arrange for the painting to be returned via insured courier.
3. Depending on the nature of the damage, the artist will either professionally restore the piece or repaint the commission at zero additional expense to you.